Participant Journey Mapping Template

Description

Improve the way your NDIS participants engage with your service using this Participant Journey Mapping Template. Designed specifically for NDIS providers and disability service businesses, this easy-to-use digital template helps you clearly map out every stage of the participant journey, from first enquiry to ongoing support.

By understanding each step, touchpoint and pain point, you can create a more positive, consistent and person-centred experience. This template gives you a structured layout, clear prompts and editable sections that make planning simple and effective. It’s perfect for improving service quality, streamlining processes and preparing for audits or NDIS registration.

Optimised with keywords like NDIS participant journey, NDIS provider tools, participant experience mapping and NDIS quality improvement, this template is ideal for providers who want to strengthen service delivery and participant satisfaction.

What’s Inside

A step-by-step participant journey map designed for NDIS services

Editable sections for key stages, touchpoints, goals, challenges and opportunities

Clear prompts to help you assess participant experience at each stage

A clean layout that makes it easy to review and improve your processes

Practical guidance to support quality improvement and compliance

Perfect For

NDIS providers, support coordinators, service managers, allied health teams and disability businesses wanting to enhance participant experience and strengthen their service delivery pathways.